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Why not file a submission form below or contact us via our live chat or your preferred method of contact provided below and a member of staff will tend to your query ASAP. We look forward to hearing from you.
Returns can be made in person at the following location(s): At any store that has Ardor products.
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and print and attach the shipping label that was sent to you via email. Go to your nearest post office and pay the necessary postage.
Information Collection and Use:
Personal information: When you create an account or make a purchase on our website, we may collect personal information such as your name, address, email, and payment information. This information is used to process your orders, send you updates on your purchases, and improve your shopping experience.
Technical information: We also collect technical information such as your IP address, browser type, and operating system to help us understand how our website is being used and to improve its functionality.
Sharing of Information:
We do not sell or rent personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are bound by strict confidentiality agreements and are only allowed to use the information for the purpose of providing the service.
We take the security of your information seriously and have implemented appropriate measures to protect it. This includes using encryption technology to protect your personal and financial information during transmission and secure storage of your information.
Changes to this Policy:
Q: What is an Ardor Pre-Order?
A: An Ardor Pre-Order is an opportunity to purchase a product before it is officially released or available for general purchase. By pre-ordering, you will receive a €15.00 discount on the product(s).
Q: When will I receive my pre-ordered product?
A: Our policy is to post/ship out pre-orders when all or half of the stock has been purchased. This allows us to ensure that we have enough stock to fulfill all pre-orders before the product is officially released.
Q: Is there a guarantee for pre-ordered products?
A: Yes, we offer a 14-day money-back guarantee for all pre-ordered products. If for any reason you are not satisfied with your purchase, you can return it within 14 days for a full refund.
Q: What is the benefit of pre-ordering?
A: The main benefit of pre-ordering is the opportunity to purchase a product before it is widely available and receive a €15.00 discount on the product(s). By pre-ordering, you are also guaranteed to receive the product as soon as it becomes available, without the risk of it selling out.
Q: Where can I find Ardor products in stores?
A: Currently, Ardor products are stocked in one store located in Naas, Co. Kildare, Ireland at Depot 32.
Q: When did Ardor start being stocked in Depot 32?
A: Ardor has been stocked in Depot 32 since November 2022.
Q: Will Ardor products be available in more stores in the future?
A: We are always looking for new opportunities to expand our reach and make our products more accessible to our customers. There is a possibility that Ardor products will be available in stores near you in early 2023, so be sure to keep a lookout!